Our goal is 100% customer satisfaction, with certain limitations. Items purchased from Concierge Jewelry Repair can be returned in their original condition. All diamond jewelry and semi-precious jewelry can be returned within one week from the date of purchase and all gold, platinum, and silver jewelry without stones can be returned within two weeks from the date of purchase.
Before returning your item(s), please contact us at 281-650-5732 to state the reason for your return. Returns should be made directly to our store:
Concierge Jewelry Repair
6506 HWY 90A, Suite 200
Sugar Land, TX 77498
When returning your item(s) by mail, make sure to package it securely and along with all original sales receipts and packaging materials. Once the shipping is initiated, make sure to share its tracking code with us.
Please note that the items that are damaged, altered, or sized in any way cannot be accepted for return. Additionally, custom-made jewelry, including custom-engraved items, cannot be accepted for return. After all the inspections are done, your refund will be processed within a week.
If you have any questions or concerns, please call us on 281-650-5732